RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund.  Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition.

RETURN PROCESS 

To return an item, [please email customer service at info@pinetopstar.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided, and mail your return the following address:

Pinetop Star
Return Dept.
103 W. Yeager Ln.
Lakeside, AZ  85929

Please note, you are responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return. [Refunds may take 2-5 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
For defective products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

• A 10% restocking fee will be charged for all returns.
• Sale items are FINAL SALE and cannot be returned.
• Fabric cut to order cannot be returned. 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at:

928-367-1709 or info@pinetopstar.com.